FAQ

Is NOOCH IT! gluten-free?

Yes, it has been third-party tested and is verified gluten-free. The ALLER-TEK® Gluten ELISA has been validated and certified with license no. 081202 as a Performance Tested Method by the AOAC Research Institute.  

General Information

Tell us more about your flavored grapeseed oils.

Our flavored grapeseed oils are Non-GMO, Certified Glute-Free, and Certified Kosher. They are expeller pressed and the 12.7 OZ bottles are glass, while the 64 OZ bottles are packaged in BPA-Free plastic.

Returns

At [Your Company Name], we are committed to providing high-quality perishable food products to our customers. Due to the nature of our products and food safety regulations, we maintain a strict no-return policy on all perishable food items. However, we strive to ensure customer satisfaction and will work with you to resolve any issues.

Returns & Exchanges

Due to FDA regulations and food safety laws, we do not accept returns or exchanges on perishable food items once they have left our facility. This policy is in place to protect the health and safety of all our customers.

Refund & Replacement Eligibility

We stand behind the quality of our products. If you experience any of the following issues, please contact us within 10 days of receiving your order for assistance:

1. Damaged or Defective Products – If your order arrives damaged or is defective, please provide photos of the product and packaging so we can assess the issue and offer a resolution.
2. Incorrect Order Received – If you receive the wrong item, we will promptly correct the issue by sending the correct product or issuing a refund.
3. Product Quality Concerns – If you believe there is a quality issue with the product, please reach out to our customer service team for evaluation.

Non-Refundable & Non-Returnable Items

We cannot offer refunds, returns, or exchanges for the following reasons:

• Opened or partially consumed products
• Customer preference or taste issues
• Failure to read product descriptions, ingredients, or allergen warnings before purchasing
• Products damaged due to improper storage after delivery

Order Cancellations

Orders can be canceled before they are processed and shipped. Once an order has been dispatched, it cannot be canceled.

Shipping Issues & Delays

We are not responsible for shipping delays caused by carriers, weather conditions, or incorrect shipping addresses provided at checkout. However, if a shipment arrives in unsatisfactory condition due to a carrier mishandling, please contact us, and we will assist you in filing a claim with the shipping provider.

How to Contact Us

For any issues or concerns regarding your order, please contact our customer service team at:
📧 info@uprisefoods.com